Welcome to Timber Ridge AMC
**Due to inclement weather and power outages, hours will vary. Please check our Facebook page for updates.**
Timber Ridge Animal Medical Center is more than your typical small animal veterinary clinic. We are located in Allen, TX and we would love to meet you and all of your four-legged and less legged family members. Everyone at Timber Ridge is here because of their love for animals and the people who care for them. We strive to have a one-on-one relationship with all of our clients and patients and to give you all of the information we can in a comforting environment to help you make the best decisions for your pet’s care. We provide routine, emergency and advanced medical and surgical care for your pet. Please take a look around our site and come in to visit and experience the difference that we can offer. We can’t wait to meet you.
Our clinic is very easy to get to, just south of the Sam Rayburn Tollway on North Alma Drive, providing easy access for our clients from Plano, Frisco, McKinney, Allen and all of the surrounding areas. Please find directions on our Contact Us page. You can also subscribe to our newsletter which is created especially for our pet owners. In between your veterinary visits, we hope that you and your pet will benefit from you reading these free informative articles.
At Timber Ridge we treat your pets like the valued family members they are.
7/1/20- We will continue to do curbside appointments and medication/food pick ups for at least the next two weeks when we will then re-evaluate and determine our next plan of action. During this time we ask that you continue to call ahead to order what you need and/or schedule your appointment so that we may prepare for you.
Since offering curbside services our call volume has increased quite a bit which on occasion has resulted in longer hold times than we'd like. We do appreciate everyone's patience when calling in but wanted you to know we can also be reached via email at [email protected], through our website, or through your Petly account.
**A few things to note regarding curbside service-
Please remember that curbside appointments are not scheduled as a day admission/drop off service. In order to continue to see all of our patients and to maintain our schedule, it is very important that you please stay in the parking lot during your visit unless other arrangements have been made before or during the visit.
Please see below for a reminder of the curbside process:
-When you arrive for your scheduled appointment please call our office. We ask that the owner or authorized agent of your pet be present or reachable by phone in order to proceed with the appointment
-We will then check you in to the hospital and you will either be transferred to a veterinary technician or a veterinary technician will call you back to obtain a complete medical history from you over the phone
-The technician will then come out to your vehicle to retrieve your pet
-Dogs: please remove any personal items, such as collars or leashes, the technician will use one of our leashes to bring them into the hospital. That leash will remain with your pet throughout their appointment and afterwards it is washed and sanitized before it is used again.
-Cats: must be in a carrier so that we can safely transport your cat in and out of the hospital. If you do not have a traditional cat carrier please call us before your appointment so that we may give you a few other options you can try.
-Once inside, the doctor will do their exam and any treatments previously discussed. The doctor will then call you to discuss the exam findings and any recommendations they may have for your pet. **Please be sure to keep your phone on you so that we can reach you.
-At the end of your appointment one of our receptionists will take payment over the phone and can either print or email your invoice to you.
Thank you again for all of your patience as we work to be able to care and serve all of our patients. We miss seeing all of you and know that everyone wants to know when our lobby will again be open. Please know that everyone's safety is our first priority and we are trying to make all decisions based on what we feel is best for our patients, clients, and staff.
The Doctors & Staff at Timber Ridge Animal Medical Center
Timber Ridge Animal Medical Center | 1961 N. Alma Dr. | Allen, TX 75013